Privacy policy

Privacy Policy

At Loot Coffee, your data stays yours. We're committed to transparency and security—no fluff, no funny business. This privacy policy lays out how we collect, use, and protect your information whether you're online, in-store, or chatting with our crew.

 

Who We Are
Loot Coffee (Ministro Pty Ltd) is proudly West Australian-owned. We roast, pack, and ship from WA—but serve caffeine lovers far beyond. "Personal data" means any information that can directly or indirectly identify you—name, email, address, IP, and so on.

 

What We Collect
When you use lootcoffee.com.au or shop with us in-store, we collect:

  1. Customer Info – Name, email, delivery address, billing details, order history, and payment info (securely processed via Shopify, Stripe, or PayPal).
  2. Usage Data – Page views, clicks, time on site, and how you got to us.
  3. IP Address – Your public network address used to deliver content. It may help us understand geographic patterns but doesn’t directly identify you unless paired with other data.

 

How We Collect It

  • When you place an order or sign up online
  • When you interact with our marketing (e.g., email links or ads)
  • When you use our website (cookies, analytics tools)
  • When you contact us or visit in-store

 

Why We Collect It

  • To fulfil orders and provide customer support
  • To improve your experience on our site
  • To keep you in the loop with relevant updates (only if you've opted in)
  • To prevent fraud and secure transactions
  • To customise marketing through retargeting (with your consent)
  • To analyse what’s working and what’s not

 

Who We Share It With
Only the essentials:

  • Shipping Providers – AusPost, Sendle, Starshipit
  • Payment Gateways – Stripe, PayPal, Shopify
  • Marketing Tools – Klaviyo (only if you opt in)
  • Fraud Prevention – NAB, Shopify
  • Social Platforms – Meta, Google (for retargeting only if you’ve consented)
  • Legal Authorities – When required by law

 

We never sell your info. Period.

 

How We Protect It
Your info is stored securely on Shopify’s encrypted servers (PCI DSS compliant) and transferred using 256-bit SSL encryption. Data may be hosted in Australia or the USA (Shopify’s Privacy Shield-compliant infrastructure).

 

Your Rights
You can:

  • Ask what data we hold about you
  • Correct or update your details
  • Ask us to delete your data
  • Opt out of marketing any time (hit “unsubscribe” or email us)

Email requests to: wholesale@lootcoffee.com.au

 

Cookies
Cookies help our site function and tailor your experience. We use them for:

  • Website functionality
  • Analytics (e.g., Google Analytics)
  • Currency/location adjustments
  • Retargeted ads (only with your permission)

You can control cookies via your browser settings. Disabling them may affect site performance.

 

Updates
We may tweak this policy from time to time. Any changes will be reflected here with a revised date. We recommend checking in now and then.

For full terms and service, or if you have any questions about this policy, hit us up: wholesale@lootcoffee.com.au

 

Loot Coffee. Brew bold. Stay private.